Refund policy

All sales are final on artwork.

You can always contact us for any return questions at sales@jeanniechen.art.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

All purchases from Jeannine Chen Art, LLC are made under a shipment contract. Title to any Goods sold and risk of loss of such Goods passes to Buyer upon delivery by Jeannine Chen Art, LLC to a carrier, and any claims for losses or damage shall be made by Buyer directly to the carrier. All Goods are insured directly through the carrier.